D2L Internship Programs

The Raffle Sales Representative (RSR) training program is designed to equip college students with the necessary skills to successfully manage and execute the 50-50 raffle at Florida Atlantic University (FAU) events in partnership with D2L (Dream to Lead). The training program provides hands-on experience in sales, customer engagement, cash management, and event operations, all while contributing to D2L’s mission of supporting youth development through S.T.E.A.M.S. initiatives.

In addition to gaining valuable professional skills, RSRs have the opportunity to earn up to $20 per hour while working at FAU events. This provides a unique opportunity for students to both contribute to a meaningful cause and earn income for their work.

The goal is to prepare students to confidently carry out the tasks required of an RSR, engage event attendees, promote the 50-50 raffle, and manage transactions while ensuring the integrity and professionalism of the D2L brand.

Training Objectives:

• Teach students how to sell raffle tickets effectively and engage with event attendees.
• Provide clear guidelines for handling cash and electronic payments.
• Instruct students on how to promote D2L’s mission and the purpose of the 50-50 raffle.
• Ensure compliance with safety, compliance, and professionalism standards.
• Foster transferable skills, including sales techniques, customer service, and cash management.

Training Structure:

The on-the-job training will be conducted in two phases: an initial training session followed by on-the-job shadowing and supervised practice during FAU events.

Phase 1: Initial Training Session (3 Hours)

1. Welcome and Overview of D2L’s Mission (15 minutes)

• Introduction to D2L and its mission to empower youth through S.T.E.A.M.S.
• The importance of the 50-50 raffle and how proceeds contribute to supporting youth programs.

2. Overview of Raffle Sales Representative Role (30 minutes)

• Explanation of the responsibilities and expectations of an RSR.
• Overview of the 50-50 raffle, including how it works and the purpose of the raffle.
• Key points to communicate to event attendees about D2L’s mission and the raffle.

3. Sales Techniques and Customer Engagement (45 minutes)

• How to approach and engage event attendees to sell raffle tickets.
• Techniques to overcome objections and encourage participation.
• Strategies for communicating the value of the raffle in supporting D2L’s youth programs.
• Role-playing scenarios to practice sales pitches and engagement strategies.

4. Handling Payments and Cash Management (45 minutes)

• Best practices for handling cash transactions securely and accurately.
• Introduction to electronic payment methods (mobile payment apps, credit cards, etc.).
• Procedures for cash collection and end-of-day reconciliation.
• Security measures to protect cash and ensure accurate record-keeping.

5. Safety, Compliance, and Professionalism (45 minutes)

• Review of safety protocols for working at FAU events, including emergency procedures.
• Importance of adhering to D2L’s code of conduct, including dress code and behavior at events.
• Compliance with university policies, including restrictions on non-Coca-Cola-branded bottles or visible labels.
• Importance of professionalism when representing D2L and engaging with the public.

6. Q&A and Discussion (30 minutes)

• Open floor for questions and clarification.
• Review of next steps and preparation for shadowing during an actual event.

Phase 2: On-the-Job Shadowing and Practice (5 Hours per Event)

1. Shadowing an Experienced RSR (First Event)

• New RSRs will shadow an experienced representative during their first event, observing the full sales process in action.
• They will learn how to approach event attendees, deliver sales pitches, handle transactions, and follow cash management procedures.
• After each shadowing session, new RSRs will receive feedback on their observation and understanding of the role.

2. Supervised Practice (Second Event)

• During their second event, RSRs will begin practicing sales with supervision.
• They will interact with attendees, promote the raffle, and conduct transactions with the guidance of an experienced RSR or supervisor.
• Supervised practice allows them to gain confidence in their skills while receiving real-time feedback.

3. Independent Practice (Subsequent Events)

• By the third event, RSRs will work independently, managing their sales, customer interactions, and cash/electronic transactions.
• Supervisors will be available to provide support, but the RSR will be responsible for their assigned tasks.
• Ongoing feedback will be provided after each event to ensure continuous improvement and confidence in the role.

Compensation:

• RSRs have the opportunity to earn up to $20 per hour during FAU events.
• Pay is based on performance metrics such as raffle tickets sold and adherence to sales and engagement guidelines.
• In addition to financial compensation, RSRs will gain valuable skills and experience that can be applied to future career opportunities.

Key Skills Developed:

1. Sales and Marketing:

   • RSRs will learn how to effectively market and sell raffle tickets, emphasizing how proceeds contribute to D2L’s youth development initiatives. They will gain hands-on experience in real-world sales strategies, communication, and marketing skills.

2. Customer Service and Communication:

   • Interacting with FAU event attendees will provide RSRs with critical customer service skills, including active listening, positive engagement, and conflict resolution.

3. Cash and Payment Handling:

   • Managing cash and electronic payments will teach RSRs valuable financial skills, including transaction management, balancing cash, and ensuring the accuracy of sales records.

4. Event Operations and Logistics:

   • RSRs will gain experience in operating and managing their tasks within the framework of large-scale sports events, including logistics, timing, and coordination.

5. Professionalism and Ethics:

   • This role requires RSRs to maintain high standards of professionalism and ethical behavior, including compliance with D2L and FAU’s policies, maintaining a professional appearance, and adhering to safety protocols.

Performance Evaluation:

RSRs will be evaluated based on the following criteria:

• Sales Performance: Number of raffle tickets sold per event.
• Customer Engagement: Ability to engage event attendees, answer questions, and promote the raffle effectively.
• Cash and Transaction Accuracy: Proper handling of payments and reconciliation at the end of each event.
• Professional Conduct: Adherence to D2L’s code of conduct, including professionalism, behavior, and dress code.
• Attendance and Punctuality: Arriving on time for events and completing assigned shifts.

Each RSR will receive ongoing feedback after each event, and a formal evaluation will be conducted at the end of the semester, recognizing top performers and identifying areas for improvement.

Certification of Completion:

Upon successfully completing the training program and working a minimum of three events, RSRs will receive a Certificate of Completion from D2L, recognizing their contributions and the skills they developed. This certificate can be used to demonstrate volunteer hours and skills for future job applications or college credit.

Benefits for RSRs:

• Earn 40 hours of volunteer or internship experience per semester.
• Earn up to $20 per hour while working at FAU events.
• Develop valuable skills in sales, customer service, event management, and financial management.
• Contribute to D2L’s mission of supporting youth through S.T.E.A.M.S. initiatives.
• Opportunity to network with other professionals, students, and community members at FAU events.
• Certificate of Completion and potential for leadership roles in future events.

How to Apply:

Students interested in the RSR position can apply by submitting their resume and a brief statement of interest. Once accepted, students will be notified about upcoming training sessions.